Office Policies

Office Policies

Regular Appointments

The appointment when you get your appliances (braces, expanders, etc.) usually takes from one to two hours. You'll then see us at regular intervals for an adjustment, which takes 20-40 minutes. Regular appointment intervals vary from patient to patient depending on the specifics of the treatment plan.

We offer appointments Monday to Thursday from 8 a.m. to 5 p.m. Patients are seen by appointment only. We make every effort to be on time for our patients, and we ask that you extend the same courtesy to us. If you cannot keep an appointment, please notify us immediately. Cancel only if it is unavoidable. It is difficult to reschedule appointments since most appointments are made 4-8 weeks in advance.

Payment & Office Policies

Cost
The cost of treatment depends on the severity of the patient's problem. You will be able to discuss fees and payment options before treatment begins. We have payment plans to suit different budgets, including a no-down-payment option. We also accept assignment from most insurance plans, and file the necessary papers to the insurance company. We work hard to make orthodontics affordable.

Fees
In an effort to keep orthodontic fees down while maintaining the highest level of professional care, we have established this financial policy: if full payment is made at the onset of treatment, we will offer a fee discount.

To fit your individual needs, financial arrangements can be made to extend your payments over a period of months. For your convenience, we accept payment by VISA and MasterCard. In cases of serious delinquency, treatment will be discontinued, although we will make every effort to accommodate patients with temporary difficulties.

Insurance
If you have insurance, we will help you to determine the coverage you have available. We ask that you assign your insurance benefit to us. The balance will be arranged for you to pay (see above). Professional care is provided to you, our patient, and not to an insurance company. Thus, the insurance company is responsible to the patient, and the patient is responsible to the doctor. We will help in every way we can, filing your claim and handling insurance questions from our office on your behalf.

Drs. Malone-Trahey & Simon

  • Drs. Malone-Trahey & Simon - Church Street Commons 845 Church Street N., #301, Concord, NC 28025 Phone: 704-784-3611 Fax: 704-721-3224

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